1xx FAQ — Answers to All Your Questions

You must be at least 18 years old to register at 1xx. An NID or passport may be requested to verify your age during account verification. Minors are not permitted to create an account.

No. Under 1xx's rules, each person is allowed only one account. If multiple accounts are detected, all of them will be closed and any remaining balance may be forfeited.

Email verification is required after registration. Without it, you won't be able to deposit or place bets. A verification email is sent immediately after sign-up — check your spam folder if you don't see it.

Click the "Forgot Password?" link on the login page. Enter your registered email address and request a reset link. Click the link in the email to set a new password. The whole process takes under 5 minutes.

Your phone number and email can be updated from your profile settings. To change your name or date of birth, you'll need to contact support and complete identity verification.

If your account is suspended, email support@1xx.run. Explain the reason and provide any required information. Issues are typically resolved within 24–48 hours.

KYC verification is required before your first withdrawal or for large transactions. You'll need to submit a scanned copy of your NID or passport. Verification is usually completed within 24 hours.

Yes, you can register from any smartphone browser on Android or iOS. 1xx works seamlessly on mobile, with all features fully accessible.

To close your account, send a request to support@1xx.run. Make sure to withdraw your balance before the account is closed. A temporary break is also available under our Responsible Gaming options.

1xx accepts deposits via Mobile Pay, Nagad, Rocket, and online banking. All methods are instant and secure. To deposit, log in to your account and go to the "Deposit" option.

The minimum deposit at 1xx depends on your chosen payment method. For Mobile Pay and Nagad, deposits typically start from 500 BDT. Check the Cashier page in your account for the latest limits.

Withdrawal requests are typically processed within 15 to 30 minutes. However, if KYC verification is incomplete or the amount is large, it may take up to 24 hours. During peak times, processing may take a little longer.

1xx does not charge any fees on deposits. However, your mobile banking provider (Mobile Pay, Nagad) may apply their own transaction fees. Contact your payment provider for details on any applicable charges.

Yes, the minimum withdrawal amount is generally ৳500 BDT. Daily and monthly maximum limits apply separately. These limits may vary based on your account level and verification status.

Wait 15 minutes first. If the issue persists, collect the transaction ID and send it to support@1xx.run. Most cases are resolved within 1 hour.

No, bonus balance cannot be withdrawn directly. You must meet the specified wagering requirements before doing so. Once the requirements are fulfilled, the balance converts to real money and becomes withdrawable.

No, using third-party payment methods is strictly prohibited. All deposits must come from a payment method registered in your own name. Any violation may result in account suspension.

At 1xx, you can bet on cricket, football, kabaddi, tennis, basketball, volleyball, and hundreds of other sports. Popular tournaments like BPL, IPL, and the World Cup are all covered.

Live betting lets you place bets while a match is in progress. Odds update in real time, so confirm them before submitting your bet slip. Live scores and stats are also available.

For most markets, the minimum bet is between 20 and 50 BDT. Maximum bet limits vary by event and market, and may increase as your account level grows.

Winnings are usually credited to your account within 30 minutes to 2 hours after the match ends. Live bet settlements can sometimes be instant.

If a match is cancelled or abandoned, your stake is generally refunded. However, rules may vary depending on the situation. Check the Terms & Conditions page for sport-specific rules.

Yes, 1xx allows you to combine multiple events into an accumulator bet. The more events you add, the higher your potential winnings — but if any single event loses, the entire bet is lost.

The 1xx games section features hundreds of options including slots, Live Casino with live dealers, crash games, roulette, and blackjack. New games are added every week.

Yes, a cash-out feature is available on selected events. You can cash out during a match to lock in a partial profit. Note that this feature is not available on all matches.

Complete your registration and make your first deposit. If the deposit meets the qualifying amount, the welcome bonus will be credited to your account automatically. Check the Promotions page for the latest bonus terms.

Wagering requirement refers to how many times you must bet with bonus funds before you can withdraw them. For example, a 10x wagering requirement on a 1,000 BDT bonus means you need to place 10,000 BDT in bets.

Free bets are typically offered as part of special promotions, tournaments, or loyalty programs. Keep an eye on the Promotions page for the latest offers. Free bet offers may also arrive via email or notification.

Yes, most bonuses have an expiry date. Bonuses typically expire if not used within 7 to 30 days. The validity period for each offer is stated in the promotion's terms and conditions.

A cashback offer returns a percentage of your losses over a set period. For example, 10% weekly cashback means you get back 10% of your total losses for that week. See the terms and conditions page for full details.

Promo codes can be found on the promotions page of the official 1xx site. Enter the code in the designated box during registration or when making a deposit, where applicable. It's best to avoid using codes from third-party sites.

Yes, 1xx uses SSL/TLS encryption. Your personal and financial data is stored in encrypted form and is never shared with third parties. See our Privacy Policy page for full details.

Log in, go to Profile Settings, and enable 2FA under the "Security" section. Both Google Authenticator and SMS code options are available. Once active, you'll need an additional code every time you log in.

Change your password immediately and notify us at support@1xx.run. If you notice any suspicious logins or transactions, you can request a temporary account lock.

You'll need scanned copies of the front and back of your National ID (NID) or passport, along with a selfie. A utility bill or bank statement may also be requested for address verification.

Always verify the URL is https://1xx.run before logging in. 1xx will never ask for your password by phone or message. Do not click on unfamiliar links — if in doubt, type the address directly into your browser.

Yes, 1xx takes responsible gaming seriously. Tools including deposit limits, session limits, and self-exclusion are available. Learn more Responsible Gaming View on page.

You can reach support in three ways: (1) Live chat on the site — fastest option, (2) Email: support@1xx.run — best for detailed issues. Support is fully available in Bangla.

Yes, the 1xx support team operates entirely in Bangla. Write to us in Bangla via live chat or email and you'll get a response in Bangla. Our team is specially trained to serve users from Bangladesh.

Live chat typically responds within 2 to 5 minutes. Emails are answered within 24 hours. For urgent issues, use live chat.

Email support@1xx.run with a full description of the issue, screenshots, and your transaction ID. You'll receive a complaint reference number, and most cases are resolved within 48 hours.

Yes, 1xx support is available 24 hours a day, 7 days a week. Live chat is accessible even at night and on holidays. Reach out any time for urgent assistance.

If you disagree with a bet settlement, contact support within 24 hours. Submit your complaint with the match result, bet slip, and any relevant details. 1xx handles all disputes through a transparent and impartial process.